IRCTC Shareholders Complaints

  • During the year 2020-21, the vigilance department has received a total of 38 complaints. Out of these 33 complaints were disposed of and 5 are under investigation as of 31st March 2021.
  •  No case of whistleblower complaint was received and no complaint under sexual harassment was reported during the year. 
  • During FY 2020-21, one complaint was filed by the MSEs, on MSME SAMADHAN- Delayed Payment Monitoring System, which has been duly closed

Arbitration cases and legal cases 

The details of arbitration and legal cases being dealt with by IRCTC during FY 2020-21 is mentioned below:  


Source: FY 2020-21 Annual Report (Page no: 145)

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